RDWeb Issue

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i using electronic medical record. access emr company data center utilizing citrix company switching rdp. difficulty in every case have been able set on of our workstations except 1 laptop (win 8.1 pro) . when try connect using laptop remote desktop connection crashes - "remote desktop has stopped working". the event log reveals:


faulting application name: mstsc.exe, version: 6.3.9600.17415, time stamp: 0x5450434f
faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
exception code: 0xc0000005
fault offset: 0x00007fff14922336
faulting process id: 0xfd8
faulting application start time: 0x01d084633d299a51
faulting application path: c:\windows\system32\mstsc.exe
faulting module path: unknown
report id: 7f29991b-f056-11e4-bebb-681729a01a6c
faulting package full name:
faulting package-relative application id:

not terribly helpful. have tried every fix suggested emr company engineers including:

1.      the site added trusted sites
2.      set ntlmv2 response
3.      pop-up blocker off
4.      windows firewall off
5.   persistent bitmap catching turned off
6.   turning off mapping sound, printer etc.

still can't work. emr company server resides has pretty thrown hand , left me twisting in wind given 1 workstation problematic , problem on "my end". 
suggestions ?  

you check addins key (both in hkcu , hklm) make sure don't have rdp addin interfering things.

hkcu\software\microsoft\terminal server client\default\addins

easiest way rename addins key temporarily, see if problem goes away.  if does, can investigate addins listed one-by-one.



Windows Server  >  Remote Desktop Services (Terminal Services)



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