Office 2010 apps freeze in RDP only when printing to 1 printer

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last week had 3 users report problem word , excel freezing when attempted printing 1 specific network printer.  when print same applications other network printers not experience application freezing , (not responding).  initially occurring 1 one of 2 terminal servers users can access.   however, after 1 day after moving users "working" terminal server began report same behavior. 

terminal servers 2008 r2.  i have central thinprint print server on server 2008 r2, , regional print server on 2008 r2, thinprint client engine installed. 

at first thought tp output driver, change on central print server match native driver on regional print server. didn't fix issue.

now i'm out of ideas , puzzled why word, excel , few other applications freezing when attempting print 1 printer terminal servers.  any suggestions appreciated. 


hi,

please check if issue occurs in local session.

meanwhile, suspect printer side issue, recommend contact printer support help.

thanks.

jeremy wu

technet community support



Windows Server  >  Remote Desktop clients



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