No Active Session from User but Stayed as Disconnected. - Pooled Collection

hi,

1. have user tim.holland remotes pooled vm. believe turned off physical computer remote session active status "disconnected" , vm off. couldn't start pooled vm restored checkpoint disconnected status remains. tim cannot log 1 of these pooled vms.

2. tried log off user connections windows in server manager-->remote desktop services-->collection error.

3. not have cluster. usually, migrate vm node work unfortunately 1 server.

any appreciated.

thank you

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tuan

hi tuan,

thanks post.

to fix problem, suggest try save current user’s work , logoff session host.

then, remove rdsh servers collection , deployment.  after removed please add them deployment , collection.  after complete please test logging on few different users , see if able disconnect, message, shadow, etc.

for detailed information, please refer thread below.

unable disconnect session wts api failed

https://social.technet.microsoft.com/forums/office/en-us/fc6b7876-6fbd-4bc5-a0df-d2c1b5155341/unable-to-disconnect-session-wts-api-failed?forum=winserverts

best regards,

jay

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Windows Server  >  Remote Desktop Services (Terminal Services)