The system call level is not correct - Folder Redirection

we're moving customers user state virtualization using rup (roaming user profiles) , redirected folders. customers freshly start out usv @ first logon computer, works fine. customers move usv after have profile, these event log errors created. prior usv, rup not used & appdata redirected path (see below), start menu not redirected out of appdata.

all other redirected folders working fine. include mix of redirected folders location changed , freshly redirected folders. redirected folders, prestaged data in new location and cleared csc (client side cache). appdata, never work i'm trying rely on policy move data.

permissions on directories fine. we've tried creator owner having full control no avail. know setting owner , forcing inheritance of owner , acl, i'm doubting permissions problem... said, i'm stuck. can't figure out what's happening. "the system call level not correct" seems key message in error, can't find through searches who has figured out means. please?

 

failed apply policy , redirect folder "roamingappdata" \\domain.edu\dep\home\username\data\appdata.
redirection options=0x1029.
following error occurred: "failed copy files \\domain.edu\dep\home\username\appdata\roaming "\\domain.edu\dep\home\username\data\appdata"".
error details: "the system call level not correct.
event id 502

failed apply policy , redirect folder "start menu" "\\domain.edu\dep\home\username\data\start menu."
redirection options=0x1029.
following error occurred: "failed copy files \\domain.edu\dep\home\username\appdata\roaming\microsoft\windows\start menu" to \\domain.edu\dep\home\username\data\start menu.".
error details: "the system call level not correct.
event id 502

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ian

hi,

 

according research, issue can caused conflicting of disk quota group policy.

 

please check if have disk quota group policy configured? if so, please increase quota or reduce current profiles.

 

if not cause, please collect , upload following files me here our further research?

 

collect gpmc log

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1.     on domain controller, click start -> run, type gpmc.msc, load gpmc console. if gpmc snap-in not installed.

2.     right click on "group policy result" , choose wizard generate report problematic computer , user account (please place appropriately). (choose computer , select proper user in wizard)

3.     right click resulting group policy result , click "save report…" => save report , upload link provided.

 

collect gpresult output

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1.     run command gpresult /v >c:\gpresult.txt.

2.     upload c:\gpresult.txt above link.

 

collect userenv.log (windows xp)

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subkey: hkey_local_machine\software\microsoft\windows nt\currentversion\winlogon

entry: userenvdebuglevel

type: reg_dword

value data: 0x00030002 (hexadecimal)

 

after issue reoccurs, find , upload %windir%\debug\usermode\userenv.log file.

 

collect gpsvc.log (windows vista , later)

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to collect gpsvc.log, need modify following registry:

 

subkey: hklm\software\microsoft\windows nt\currentversion\diagnostics

entry: gpsvcdebuglevel

type: reg_dword

vaule data: 0x30002

 

after issue reoccurs, find , upload %windir%\debug\usermode\gpsvc.log file.

 

regards,

 

arthur li

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arthur li

technet community support

Windows Server  >  Group Policy