Problem Deploying Xerox Printer Using GPP For Non-Admin Users


hello!  experiencing problem when deploying printers, xerox 7655 printer.  when user logs in, waits xerox printer show in printers list, waits 1 minute , logs out, error message appears @ welcome screen stating:
___
[title] xerox printer driver
[body] unexpected error occured in print driver.
close current driver window , retry operation.
014:000:0662
___

error message appears once.  if user clicks ok , logs in , logs out, error message not appear.  however, if user deletes printer (without deleting driver) , relogs in, same message appears once.

printer server running windows 2008 sp2 32bit , client workstation windows xp sp3 32bit.

problem not occur if user given admin rights.

here have tried:
1. tried both pcl , ps printer drivers , both produced error message.
2. other hp printers have not produce problem non-admin users.
3. enabled gpp tracing , here lines may relevant:

___
2009-06-10 16:27:02.046 [pid=0x294,tid=0x840] started applying policy.
2009-06-10 16:27:02.046 [pid=0x294,tid=0x840] gpe data file : \\<domain>\sysvol\<domain>\policies\{3a943dc9-7b92-4d96-8755-2511ae370421}\user\preferences\printers\printers.xml
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] set user security context.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] opened file.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] got file size.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] created file buffer.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] completed read file data.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] terminated file buffer.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] closed file handle.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] read gpe xml data file (475 bytes total).
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] set system security context.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] completed parse of gpe xml data.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] completed loading of package.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] completed tree root.
2009-06-10 16:27:02.062 [pid=0x294,tid=0x840] started package execution.
2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] set package timestamp variable (2009-06-10 23:27:01).
2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] starting class <printers>.
2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] handle children.
2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] {9a5e9697-9095-436d-a0ee-4d128fdfbce5}
2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] starting class <sharedprinter> - gd xerox 7655.
2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] set user security context.
2009-06-10 16:27:02.078 [pid=0x294,tid=0x840] set system security context.
2009-06-10 16:27:03.098 [pid=0x294,tid=0x840] set user security context.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] set system security context.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] properties handled.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] handle children.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] event : user 'gd xerox 7655' preference item in 'printers - gd {3a943dc9-7b92-4d96-8755-2511ae370421}' group policy object applied successfully.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] completed class <sharedprinter> - gd xerox 7655.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] completed class <printers>.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] completed package execution.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] completed execution of apply package.
2009-06-10 16:28:49.116 [pid=0x294,tid=0x840] gph data file : c:\documents , settings\all users\application data\microsoft\group policy\history\{3a943dc9-7b92-4d96-8755-2511ae370421}\s-1-5-21-1109287675-766858259-666385194-4658\preferences\printers\printers.xml
2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] updated gph.
2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] event : client-side extension not apply user preference items 'printers - gd {3a943dc9-7b92-4d96-8755-2511ae370421}' group policy object because windows shutting down or user logging out..
2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] completed apply gpo. [ hr = 0x86011007 "the client-side extension not apply user preference items 'printers - gd {3a943dc9-7b92-4d96-8755-2511ae370421}' group policy object because windows shutting down or user logging out.." ]
2009-06-10 16:28:49.132 [pid=0x294,tid=0x840] user impersonation uninitialized.
2009-06-10 16:28:49.132 [pid=0x294,tid=0x63c] leaving processgrouppolicyexprinters() returned 0x86011007
2009-06-10 16:28:49.132 [pid=0x294,tid=0x63c]
____

gpp appears hang @ 16:27:03 until begin log out @ 16:28:49 @ point error produced.

has else experienced similar issues? 

appreciate this.  if needs more information this, please let me know.

thanks.

hi,

based on symptom, xerox printer required admin rights install while printer drive doesn't require admin rights during user log on. please try update xerox printer driver on server , test.

if latest driver cannot solve problem, please try install printer manually on clients using non-admin users.

please try suggestions below check if error persists.

deploy printers using group policy
http://technet.microsoft.com/en-us/library/cc722179(ws.10).aspx

thanks.

posting provided "as is" no warranties, , confers no rights.


Windows Server  >  Group Policy



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