Windows Server 2012 - A desktop heap allocation failed

hi,

hope correct forum question.

receiving desktop heap allocation failure on windows server 2012 standard edition installation. error details below.

use desktop heap monitor inspect desktop heap verify section should increase. unfortunately there no desktop heap monitor windows server 2012. 

so question how determine section should increase address desktop heap allocation failure ?

note: have found possible method query desktop heap windb. problem method cannot right symbols win32k.sys prevents command executing.
here steps:
1) enable local debugging (bcdedit /debug on)
2) reboot
3) run windbg (local kernel debugging or use livekd)
4) run !dskheap

this output:
lkd> !dskheap
dbghelp: win32k - private symbols 
        d:\apps\windows kits\debuggers\x64\sym\win32k.pdb\4fc5ee0655e4409dafe819e4002e10762\win32k.pdb
error reading rpdesklist windowstation @ fffffa800449af40
failed counting desktops winsta @fffffa800449af40
enumdsktps failed on winsta:  449af40fillwinstaarray failed

have tried reloading symbols, did not help.

event log detail:
log name:      system
source:        win32k
date:          2013-04-11 10:12:31 am
event id:      243
task category: none
level:         warning
keywords:      classic
user:          n/a
computer:      xxxxxx.xxxxxx.xxxxxx
description:
desktop heap allocation failed.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="win32k" />
    <eventid qualifiers="32768">243</eventid>
    <level>3</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2013-04-11t08:12:31.968499100z" />
    <eventrecordid>8117</eventrecordid>
    <channel>system</channel>
    <computer>xxxxxx.xxxxxx.xxxxxx</computer>
    <security />
  </system>
  <eventdata>
    <data>
    </data>
    <binary>000000000100000000000000f3000080000000000000000000000000000000000000000000000000</binary>
  </eventdata>
</event>

thanks

hi,

thank post.

unfortunately, due complexity of issue unable assist request in forum.

 

i suggest contact microsoft product support services via telephone dedicated support professional can assist request.

 

to obtain phone numbers specific technology request please take @ web site listed below.

 

http://support.microsoft.com/default.aspx?scid=fh;en-us;phonenumbers

 

if outside please see http://support.microsoft.com regional support phone numbers.

 

thank patience , understanding.

 

regards,

---

nick gu - msft

Windows Server  >  Windows Server 2012 General